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Join us as a IT Support Engineer (m/f/d) in the Digital Workplace team in Berlin on a shared journey that matters!

Behind the scenes of our well-known vehicles, MOIA GmbH develops the technical products underlying MOIA. Our team of more than 200 employees develops an on-demand ridesharing service in the form of an end-to-end integrated product, from hub, fleet, and driver management to passenger and B2B solutions. At our offices in Berlin and Hamburg, international teams of developers, engineers, designers, and strategists work on a shared mission. As a tech company, more than half of our employees are developers. We pursue value-driven development based on our product values of comfort, reliability, safety, and privacy.

The enthusiasm we have is obvious. We love our cities, we love living in them and we love staying in motion with it. Simultaneously, we aspire to be a leading company in the fields of rethinking mobility and improving urban transportation by making it more relaxed, more affordable and an entirely positive experience for everyone.

MOIA gets things moving. On a shared journey – towards an easier, smarter, and more meaningful future. 

About your team

We are (almost) 100% Mac, using Jamf for MDM, Okta for identity management and Microsoft 365 to collaborate. We run everything in the cloud and don’t house any servers on‐premise, and we use SSO for all services wherever possible. This IT infrastructure provides a solid foundation for growth. As an IT Support Engineer, you will join the Digital Workplace team, which is responsible for connecting the workforce through digital technologies and the best-in-breed workplace solutions. 

What you will do

  • Managing inbound support requests via different channels (e.g.Jira, Slack and email)
  • Working on SaaS solutions like Okta, Microsoft 365, Slack, Atlassian
  • Agile Workstation deployment, management and maintenance using tools (e.g.Jamf Pro, Airwatch, DEP, MDM)
  • Supporting all current and changing aspects of our IT environment (including macOS/iOS devices, audio/visual equipment, networking equipment)
  • Documenting system configuration and troubleshooting any reported problems
  • Onboarding/offboarding and IT Training of new employees
  • Preparing hardware for deployment, which includes validation, and shipping and receiving logistics Help to ensure the stability and security of devices and accounts Create, define, and redesign IT processes and policies to ensure sustainability and scalability as our company grows 

What will help you to fulfill your role

  • Experience in managing remotely deployed devices  
  • Solid experience in hands-on IT Support/helpdesk in a modern enterprise environment and Mac systems administration  
  • Experience in supporting and administering Microsoft/Office 365, Okta or similar services  
  • Ability to work independently and collaboratively in a fast- paced complex environment and self-manage competing priorities 
  • Desire to provide exceptional customer service and satisfaction 
  • Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams 

We encourage you to apply even if your profile does not meet all of the requirements for the role yetWe embrace individual growth at MOIA. 

 

Be who you are!

We are actively working on creating a workplace that promotes and values diversity in age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA we embrace a culture, where people feel accepted, respected, valued, appreciated, and included. We offer unconscious bias training regularly for all our employees. We are working on making our hiring process as inclusive as possible, such as ensuring a diverse hiring panel. To reinforce an unbiased screening process, we kindly ask you not to include any photograph in your application. 

Our Benefits in a nutshell

  • Competitive salary including bonus
  • Flexible working hours & work arrangements 
  • Employee Share Ownership Program 
  • Public transport ticket (full coverage) & discount on MOIA rides
  • Subsidisation of a fitness club membership or a Swapfiets/JobRad
  • Continuous learning days, job rotation, trainings & workshops, conferences & language classes
  • Mental health trainings and consultation & company doctor 30 days of vacation
  • Relocation support 

Get more insights on how we work on our blog or follow us on Twitter.